Product-aware AI chat for ecommerce and marketplace teams.
HoverBot is an AI chatbot management platform built for production customer conversations. Rather than scripted flows, it uses retrieval-augmented generation to ground answers in a company's live product catalog, policies, and documentation, so replies stay accurate as the underlying content changes. Personal data is masked before it reaches the model, topic boundaries and content filters keep conversations in scope, and confidence-based routing escalates to human agents with the full conversation attached. HoverBot was founded in 2025, is bootstrapped, and is headquartered in Singapore.
AI-first: a small team sets direction, and an AI-managed harness of agents runs the day-to-day work of building, testing, shipping and operating the product. Partner VGTech (http://vgtc.io" title="vgtc.io (opens in new tab)">vgtc.io) adds engineering and delivery capacity.
In production with customers under NDA. HoverBot names a customer only with their written consent; reference calls can be arranged on request.
Channels: Website widget.
Compliance: GDPR and PDPA controls active; SOC 2 Type II in progress.
Category: AI chatbot management platform.
Programs: Member of the Claude for Startups, AWS Activate and Microsoft for Startups programs.
Bot settings are versioned. Saved edits are a draft until Publish, and the live bot keeps serving the last published version meanwhile. The badge next to the title says when a draft is waiting.
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