Neurolien provides Nina, a 24/7 AI assistant designed specifically for restaurants to handle customer communication, reservations, orders, stock management, payments, and everyday administrative tasks. Nina works around the clock, helping restaurants respond to customers quickly and manage routine operations without requiring constant staff involvement.
Nina answers incoming calls from the first ring and can handle customer enquiries, reservations, and orders through natural voice conversations. She can also remember returning customers and provide personalised responses based on their previous interactions. Whether a customer calls during a busy lunch service, late in the evening, or outside normal business hours, Nina is available to respond. This helps restaurants reduce missed calls and ensure that important customer enquiries and messages do not go unanswered.
Nina manages reservations from start to finish. She can take new bookings, confirm reservations, send reminders, and process cancellations in real time. By keeping booking information organised and up to date, Nina helps restaurants reduce no-shows, avoid double bookings, and make better use of available tables.
For restaurants that handle multiple types of orders, Nina can centralise dine-in, takeaway, and delivery orders. Orders are organised and sent to the kitchen according to priority, helping staff keep track of incoming requests and maintain a smoother workflow during busy periods.
Nina also helps restaurants manage stock and inventory. She can monitor stock levels, identify items that may run low, alert restaurant owners before shortages occur, and prepare supplier orders. When restaurants have surplus ingredients or products, Nina can help turn them into targeted promotions. These capabilities can help restaurants reduce unnecessary food waste by up to 40% while making better use of their available stock.
Beyond customer service and daily restaurant operations, Nina supports customer engagement and administrative tasks. She can reconnect with inactive customers, request and collect customer reviews, send personalised birthday messages, and support marketing campaigns. Nina can also record team working hours, manage leave requests, and generate payroll reports, reducing the amount of time staff need to spend on repetitive administrative work.
Nina also supports convenient customer payments through QR codes and SMS payment links, making the payment process easier for both customers and restaurant teams.
By automating routine tasks, Nina can handle up to 90% of customer requests autonomously and help restaurants save around six hours of staff time each day. With a reported customer satisfaction rate of 96%, Nina is designed to provide consistent and responsive customer service while allowing restaurant teams to focus more on food, hospitality, and in-person customer experiences.
Nina can be set up within 24 hours and is available with no long-term commitment, allowing restaurants to introduce AI-powered assistance quickly and with minimal disruption to their existing operations.
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